About Us

• What kind of services can you offer me?
• In what language can I send you my request?
• How can I reach your office?
• Where can I read more information about your agency

Services

• How can I get from the airport or train station to the chosen hotel?
• Can I buy Budapest Card from you?
• How will I get around in Budapest? Do I get any help from you?
• If I have any questions or problems while I am in Budapest, how can I get any help?

Reservation

• Why should I book a room with your assistence, not directly at the hotel?
• How can I make a reservation if I know in which hotel I want to stay in?
• How can I make reservation if I have never been in Budapest and do not know how to choose from the large hotel database you have?
• Do I have to go to your office before I check-in to the hotel?
• What if I need to cancel my reservation?

Payment

• How much will you charge for providing accommodation for me?
• How can I pay for the booked services?
• What confirmation will I get of the payment?
• Do I get automatically invoice from you?
• In which currencies can I pay?
• Can I pay for the booked services over the Internet?
• Are my credit card details treated safely if I complete the Online Booking Form?
• If I pay by bank transfer do I need to wait for the voucher until the money arrives to your account?

Discounts

• When can I stay in Budapest for lower prices?
• Do I get special price if I book accommodation for longer term or ask for accommodation for a group?

About us

• What kind of services can you offer me?
  We are a travel agency based in Prague, offering all kind of travel services connected with your stay in Czech Republic and Hungary. We provide accommodation in all types and categories, transfers within Budapest and all around Hungary, sightseeing tours, river cruises, sport activities and programes for incentive groups; international bus tickets, table reservations in restaurants, tickets for cultural events, Budapest Card, and so on.
• In what language can I send you my request?
  Our friendly colleagues are ready to communicate whith you in English, Hungarian, German, Spanish, French, Italian, Russian and Czech languages.
• How can I reach your office?
  You can contact us by phone (+420 222 254 007, +420 603 553 333), by skype (marys-travel), by email (travel@marys.cz) or by fax (+420 222 252 215).
• Where can I read more information about your agency?
  Please visit the following page: general information about Mary's

 

Služby

• Jak se do vybraného hotelu dostanu z letiště nebo vlakového nádraží?
  S radostí Vám nabízíme naše transfery. V případě rezervace Vás řidič bude očekávat v příjezdové hale a v rukou bude mít papírovou ceduli s Vaším jménem.
• Mohu si od Vás koupit kartu Budapešť?
  Ano, nabízíme tyto karty. V případě Vašeho zájmu nás prosím informujte a naše partnerská agentura sídlící přímo v centru Budapeště bude mít pro Vás vše připravené. Pro více informací navštivte naše stránky o kartě Budapešť.
• Jak budu cestovat po Budapešti? Můžete mi nějak pomoci?
  Ano, po provedení fixní rezervace od nás obdržíte užitečné informace spolu s tipy na exkurze, vstupy - budete tak vědět co stojí v Budapešti v daný termín za vidění.
• Pokud budu mít během pobytu v Budapešti nějaké dotazy nebo problémy, můžete mi nějak pomoci?
  Můžete nám kdykoliv zavolat na emergency tel. číslo: +420 603 553 333

Reservation

• Why should I book a room with your assistence, not directly in the hotel?
  We provide any travel service you could need, not just the accommodation. We do not charge any fee for the reservations, moreover we guarantee that our prices are lower than the prices of the hotels!!
• How can I make a reservation if I know in which hotel I want to stay in?
  If you have already chosen the accommodation, please just complete the online reservation form on our website on the page of the hotel. We will immediately check whether the hotel has available room for you and send You our offer within 4-12 hours.
• How can I make reservation if I have never been in Budapest and do not know how to choose from the large hotel database you have?
  Please send us your request by email to the address travel@marys.cz, informing us what kind of accommodation would you prefer, for what term, how many persons and what is your approximate budget. According to that we will search for the most suitable accommodation for you and send you our offer within 4-12 hours.
• Do I have to go to your office before I check-in to the hotel?
  No, if you paid for the accommodation in advance you do not need to come to our office, just go directly to the hotel, give the voucher to the hotel receptionist and check-in.
• What if I need to cancel my reservation?
  Please notice that we need to have the cancellation in written form. The cancellation conditions depend on the accommodation provider, but usually if you cancel the reservation one week ore more ahead, we charge you just by the cancellation fee 300,-CZK per person. Within one week the cancellation fee can be the price of the first night or the whole amount - depending on the conditions of the accommodation provider. You can read more about cancelation fees in our Terms & Conditions.

Payment

• How much will you charge for providing accommodation for me?
  We do not charge any fees for the reservations at all. Moreover we guarantee lower prices that you would have got directly from the hotel.
• How can I pay for the booked services?
  There are many possibilities. We would need the payment to be done in advance, but You can pay either by credit card (VISA, EC/MC, AMEX), bank transfer (in EUR, USD or CZK) or trough Western Union.
• What confirmation will I get of the payment?
  As soon as we receive the booking form or the bank confirmation of the bank transfer we will make a final reservation and send you the Voucher. This voucher is the proof of the reservation and the payment and has to be given to the receptionist at check-in. It includes your name, date of arrival and departure, name of the hotel, and the services that have to be provided, address and contact number to the hotel and to our agency.
• Do I get automatically invoice from you?
  As most of our clients are tourist, they usually do not ask for invoice. So in case you need one we are happy to send it to you, just please ask for it in advance.
• In which currencies can I pay?
  In case of bank transfer You may pay in EUR, USD, CZK, HUF. In case of payment by credit card, we will charge the amount in CZK and Your bank will convert to your currency.
• Can I pay for the booked services over the Internet?
  Yes, you can either use our SSL form, or if it is more suitable for you, You can complete the booking form sent by our colleagues as an email attachment and send it back to us by fax to the number: +420 222 252 215.
• Are my credit card details treated safely if I complete the Online Booking Form?
  Yes, in case you complete the booking form on our web site, you fill in a SSL (Secure Sockets Layer) form, this way the communication between you and our server will be encoded. That means that no one else can read these information but our travel agency.
• If I pay by bank transfer do I need to wait for the voucher until the money arrives to your account?
  No, please just send us by fax (+420 222 252 215) or by email the confirmation of the payment from your bank and we make the final reservation and send you the voucher right away.

Slevy

• Kdy můžu v Budapešti využít nížších cen za ubytování ?
  Ceny každého ubytování závisí na termínu Vašeho pobytu. Během roku se většinou nabízejí 3 různé ceny v souvislosti na momentální sezóně - nízká sezóna, hlavní sezóna a "top" sezóna. Do "top" sezóny patří Silvestr, Velikonoce a v případě některých hotelů i některé místní svátky. Nízká sezóna je většinou od listopadu do března (kromě Vánoc a Silvestra). Pro zbívající období od března do listopadu se většinou uplatňují ceny hlavní sezóny. Nejnižší ceny za ubytování tedy můžete využít od listopadu do března (kromě "top" sezóny). Jelikož ale i v hlavní sezóně probíhají různé speciální nabídky, určitě stojí za to nás kontaktovat kdykoliv.
• Dostanu speciální nabídku v případě delšího pobytu nebo pobytu pro skupinu?
  Ano, v tomto případě Vám rádi nabídneme speciální nabídku. Zašlete nám Váš požadavek a my Vás kontaktujeme co nejdříve s naší nabídkou.